Shipping Policy
At Sapphic Self, every order is packed with love and care. Here’s how we handle shipping:
📦 Processing Times
- All orders are handmade and packed by us.
- Please allow 3–5 working days for processing before dispatch. (We’ll always try to be quicker, but this gives us wiggle room.)
- During busy times (like launches or markets), processing may take a little longer.
✨ Delivery Methods
- We use Royal Mail 48 Tracked for most parcels, with rates based on parcel size (small/medium).
- You’ll receive a tracking number once your order has been dispatched.
💌 Delivery Times
- Royal Mail 48 usually takes 2–3 working days after dispatch.
- Please note that delivery times may vary due to postal delays (especially around holidays).
🌍 International Orders
- At the moment, we only ship within the UK. (We hope to expand in the future — watch this space!)
🚫 Lost or Delayed Parcels
- Once parcels are handed to Royal Mail, delivery is out of our control.
- If your parcel hasn’t arrived within 10 working days (UK), please contact us. We’ll do our best to help track it down or arrange a replacement where appropriate.
📬 Address Accuracy
- Please double-check your shipping details before placing your order.
- We can’t refund or replace parcels sent to an incorrect address provided by the customer.
💔 Damaged Orders
- If your parcel arrives damaged, please contact us within 14 days of delivery with photos so we can make it right.
✨ Questions?
If you’re ever unsure, drop us an email at 📧 sapphicself@outlook.com — we’re always happy to help.